Selomi Caster (“Company,” “we,” “our,” or “us”) is committed to protecting your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Protection of Personal Information Act (POPIA) of South Africa. This policy explains how we collect, use, disclose, store, and protect your information when you use our website and services.

1. Who We Are

Selomi Caster provides services in Events & Entertainment, PR & Media Consulting, Brand & Public Imagery, and Corporate Protocol & Security Services (SCCPS). For the purposes of GDPR and POPIA, Selomi Caster acts as a Data Controller for personal data collected via our website and service engagements.

Contact: info@selomicaster.com   |   Phone: +27 71 125 3805   |   Address: 11th Avenue, The Link on Rivonia, Edenburg, Sandton, Gauteng, 2192, South Africa

2. Personal Information We Collect

We may collect and process the following categories of information:

• Identity Information: name, title, and where required for security services, date of birth or identity verification details.
• Contact Information: email, phone number, physical address.
• Professional Information: organisation name, job title, enquiry details, event participation details.
• Financial Information: billing details and payment information (processed via secure third-party providers).
• Technical & Usage Data: IP address, browser/device type, pages visited, cookie/analytics data.
• Security-Sensitive Information: where relevant to SCCPS engagements (e.g., itineraries or operational details).

3. Lawful Basis for Processing (GDPR & POPIA)

Under GDPR, we process personal data based on one or more lawful bases, including consent, contractual necessity, legal obligation, and legitimate interests. Under POPIA, processing is lawful where it is done with consent, necessary for contract performance, required by law, or justified by legitimate interests (subject to appropriate safeguards).

4. How We Use Your Information

We use personal information to:

• Respond to enquiries and provide requested services.
• Manage events, registrations, communications, and stakeholder coordination.
• Facilitate PR, media engagement, and brand/imagery delivery.
• Deliver protocol and security operations where contracted.
• Process payments, invoices, and administrative requests.
• Improve website functionality, performance, and user experience.
• Maintain operational security, prevent fraud, and comply with legal requirements.

We do not sell your personal information.

5. Data Sharing & Third Parties

We may share personal information with trusted third parties only where necessary, including service providers (hosting, IT support, analytics, payment processors), event stakeholders where required for execution, media partners where consent is provided, professional advisors, and regulators where legally required.

Where applicable, third parties are required to maintain confidentiality and appropriate data protection and security measures.

6. International Data Transfers

As we operate across Southern Africa and may collaborate internationally, your personal information may be transferred to and processed in other countries. Where required, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs), confidentiality agreements, and other lawful transfer mechanisms consistent with GDPR and POPIA.

7. Data Retention

We retain personal information only for as long as necessary to fulfil service obligations, comply with legal and regulatory requirements, resolve disputes, and enforce agreements. When no longer needed, information is securely deleted or anonymised.

8. Data Security Measures

We implement technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. Measures may include access controls, encryption where appropriate, secure hosting, staff confidentiality obligations, and operational security protocols (especially for SCCPS engagements).

No online transmission is completely secure; however, we continuously improve our controls to protect your information.

9. Your Rights Under GDPR & POPIA

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information (where applicable).
• Object to processing or request restriction of processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority (EU) or the Information Regulator (South Africa).

To exercise your rights, contact us at: [Insert Official Email].

10. Confidentiality in Security & Protocol Operations

For Corporate Protocol & Security Services (SCCPS), enhanced confidentiality standards apply. Sensitive operational data (including movement details, venues, schedules, and protection plans) is handled on a need-to-know basis, subject to strict internal access controls and confidentiality commitments.

11. Children’s Privacy

Our website and services are not directed to individuals under 18. We do not knowingly collect personal information from minors without verifiable parental or legal guardian consent.

12. Automated Decision-Making

We do not conduct automated decision-making or profiling that produces legal or similarly significant effects on individuals.

13. Changes to This Policy

We may update this Privacy Policy & Cookie Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website after changes indicates acceptance of the updated policy.

14. Contact & Data Protection Enquiries

If you have questions about this policy, our privacy practices, or wish to exercise your rights, contact us:

Selomi Caster
Email: info@selomicaster.com
Phone: +27 71 125 3805
Address: 11th Avenue, The Link on Rivonia, Edenburg, Sandton, Gauteng, 2192

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve user experience, and provide analytics insights.

Types of Cookies We Use

• Essential Cookies: required for core site functions (security, navigation, form submissions).
• Performance/Analytics Cookies: help us understand how visitors use the website (e.g., traffic and usage patterns).
• Functional Cookies: remember preferences to enhance your experience.
• Marketing Cookies: used to measure campaign performance and deliver more relevant content where applicable.

Legal Basis for Cookies (GDPR & POPIA)

Where required by law, non-essential cookies are used only with your consent. You may withdraw consent at any time by adjusting your browser settings or cookie preferences (where available).

How to Manage Cookies

You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect site functionality and your user experience.